It is important to give your customers a personal touch when providing support services. Customers feel valued when they receive personalized assistance. Personalization is more important during online sales-purchase processes, as sellers and buyers can't have one-on-one communication. 

In the absence of direct and immediate contact between buyers and sellers, it is important to find ways that you can provide a more personal experience for customers online. In this reference, you can approach professional chat online support from https://www.livelineonline.com.au/.

This is why you should implement live chat software to your e-commerce site to provide a more personal touch to your online services. Be proactive with your greetings and customers feel valued when they are welcomed proactively on your website. 

Your customers feel valued when they are greeted proactively on your website. You can use live chat to communicate with visitors via a pop-up chat window. The operators greet potential clients by greeting them on their website and asking if they require any assistance. 

These proactive chat invitations add a personal touch and encourage customers to seek help wherever they need it throughout their site journey. Rapid and seamless assistance chat support software has a real-time monitoring function that allows chat agents to monitor the journey of visitors to your site.